You can contact XebiaLabs technical support at support.xebialabs.com. For urgent problems, the XebiaLabs support team can also be reached by phone at +31 85 888 3951 in Europe and at +1 (866) 656 4408 in the United States.

To ensure that we can help you as quickly and efficiently as possible, please review the technical support guidelines.

We classify incoming support issues as follows:

Classification Description
Urgent Issues preventing deployments to production environments
High A failure for which a workaround exists
Normal Non-critical problems for which a workaround exists
Low Minor issues or cosmetic problems

Depending on the priority of the issue, XebiaLabs will assign a specialist to work on the issue:

Classification Description
Urgent XebiaLabs will assign a specialist to provide a workaround or work on correcting the issue within 4 hours on a working day
High or Normal XebiaLabs will assign a specialist to provide a workaround or work on correcting the issue within 2 working days
Low XebiaLabs may include an update in the next maintenance release

Please note that these are indications of when we will start working on the issue. We cannot guarantee a solution within a particular timeframe because this depends on the complexities of the issue.