Troubleshooting Operator Based Installer

This section describes how to troubleshoot some of the common issues you may face when installing the Deploy application using Operator-based installer.

Error while processing YAML document at line 1 of XL YAML file


When the deployment starts, XL CLI script fails to run and displays the following error message:

Script Error


Restart the deployment using XL CLI.

xl apply -v -f digital-ai.yaml

Note: The above command applies the digital-ai.yaml wrapper file that bundles all other files, such as infrastructure file, environment file, and so on.

Only the Operator control manager pods gets deployed on the Kubernetes cluster


The XL CLI script runs successfully, but only the Operator control manager pods are deployed on the Kubernetes cluster. No other pods are deployed.


Clear the Operator deployment as follows:

  1. Run the following command:

    `Kubectl get crd`
  2. Delete the Operator corresponding to CRD

    kubectl delete crd
  3. Go to /digital-ai/kubernetes/template path in the extracted ZIP file and run the following command.

    kubectl delete -f
  4. Restart the deployment using XL CLI.

Note: To troubleshoot the issue on Openshift AWS cluster, replace the kubectl command with oc.

Deployment activation fails after deleting operator


After deleting the operator customer resource definition (CRD) and the operator, the redeployment process fails to create pods when you attempt to activate the deployment process by running the following command:

xl apply -v -f digital-ai.yaml


If you do not have a local Deploy instance, only then use the kubectl delete -f command to remove the Deploy instance. If you have a local Deploy instance with deployment details, use the make undeploy command to remove the Operator, and retry the deployment process.

Upgrade to Operator-based solution fails


The upgrade to Operator-based solution from the Helm Charts-based solution fails.


  1. Restore the database instance.
  2. Clean the deployments. For more information, see [Uninstall Deploy](/deploy/how-to/k8s-operator/uninstalling_deploy_operator.html).
  3. Update the `daideploy_cr.yaml` for deploy to use the external database as follows:
    1. Search for `UseExistingDB` parameter in the `daideploy_cr.yaml` for Deploy.
    2. Set `Enabled` parameter to **True**.
    3. Remove the comment tag from the following parameters:
      • XL\_DB\_PASSWORD
      • XL\_DB\_URL
      • XL\_DB\_USERNAME
      Troubleshoot Upgrade Failure
    4. Update the external database credentials.
  4. Redeploy the Deploy instance.


The upgrade Operator-to-Operator solution, fails with following error:
“Fetching values from cluster… / Missing CRD and CR resources during Upgrade, Could not upgrade: exit status 1”


During the upgrade, the CRD and CR resources are backed up in daideploy_cr_original.yaml file. To troubleshoot the issue:

  1. Restore CRD using following command:

    kubectl apply -f daideploy_cr_original.yaml

  2. Restart the upgrade.

If the CRD or CR files are not backed up, then you can only perform a fresh installation after performing a cleanup. To clean up the existing resources, run the following command:

Note: Make sure that you don’t delete PVCs (answer to question Should we preserve persisted volume claims? with Yes).

xl op --clean


Run the following cleanup script:

kubectl delete crd
kubectl delete role xld-operator-leader-election-role
kubectl delete clusterrole xld-operator-manager-role
kubectl delete clusterrole xld-operator-metrics-reader
kubectl delete clusterrole xld-operator-proxy-role
kubectl delete rolebinding xld-operator-leader-election-rolebinding
kubectl delete clusterrolebinding xld-operator-manager-rolebinding
kubectl delete clusterrolebinding xld-operator-proxy-rolebinding
kubectl delete service xld-operator-controller-manager-metrics-service
kubectl delete deployment xld-operator-controller-manager

On OpenShift Keycloak pod is not starting on the namespace


Keycloak pod is not starting on OpenShift cluster and you can see this error for keycloak StatefulSet:

Warning FailedCreate 2m11s (x3 over 2m11s) statefulset-controller create Pod dai-ocp-xld-cn1502-k-0 in StatefulSet dai-ocp-xld-cn1502-k failed error: pods "dai-ocp-xld-cn1502-k-0" is forbidden: unable to validate against any security context constraint: [provider "anyuid": Forbidden: not usable by user or serviceaccount


You have to add security constraint context for your custom namespace:

oc adm policy add-scc-to-group anyuid system:serviceaccounts:<custom-namespace>

Periodic Out of Memory (OOM) on the Operator Pod


Operator pod xld-operator-controller-manager periodically restarts with OOM error. Error can be observed by checking describe of the pod in the Events section.


Edit the deployment for xld-operator-controller-manager and update the value for the memory limits: spec.template.spec.containers[1].resources.limits.memory

The Operator upgrader fails when you upgrade from 10.3 to latest 22.2. What should you do?


The cc pod is not initialized, due to the following error.

Type    Reason           Age                From                   Message
  ----    ------           ----               ----                   -------
Normal  SuccessfulCreate 55s                statefulset-controller create Claim data-dir-dai-xld-nsxld-digitalai-deploy-cc-server-0 Pod dai-xld-nsxld-digitalai-deploy-cc-server-0 in StatefulSet dai-xld-nsxld-digitalai-deploy-cc-server success
Warning FailedCreate     34s (x13 over 55s) statefulset-controller create Pod dai-xld-nsxld-digitalai-deploy-cc-server-0 in StatefulSet dai-xld-nsxld-digitalai-deploy-cc-server failed error: Pod "dai-xld-nsxld-digitalai-deploy-cc-server-0" is invalid: spec.initContainers[0].volumeMounts[0].name: Not found: "source-dir"


  1. Edit the statefulset of dai-xld-nsxld-digitalai-deploy-cc-server

    kubectl edit statefulset.apps/dai-xld-nsxld-digitalai-deploy-cc-server
  2. Update the Volume section as shown below.

    - name: source-dir
       claimName: data-dir-dai-xld-nsxld-digitalai-deploy-master-0